Regd. Madhya Pradesh · December 1995Regd. Delhi · No. S.34088/98 · 18 December 1998Headquarters · M-8, Green Park Extension, New Delhi-110016Worldwide · Serving Indian consumers in the USA, UK, Gulf & beyond
The call of India's consumer movement, which AICES has carried since 1995.
Registered NGO · Est. 1995 · New Delhi, India
Consumer rights, defended across borders.
For thirty years, the All India Consumer Education Society (AICES) has stood beside the Indian consumer — in the marketplace, in the consumer commissions, and in the highest forums of the land. That help now reaches Indian consumers wherever they live: at home, or settled in the United States, the United Kingdom, the Gulf and beyond. Entirely self-funded, and beholden to no one.
AICES was founded in Gwalior on 6 March 1995 by journalist and consumer activist Nitin Saxena, whose career of more than 31 years has made him one of India's most persistent voices for the ordinary consumer, described as the Architect of Consumer Justice. For three decades the society has done its work the hard way: no government grants, no corporate sponsors — funded by its President and members, so that its only obligation is to the consumer. Its volunteers advise citizens free of charge, draft the legal notices that settle most disputes without a courtroom, and, when a builder or a company refuses to listen, argue the consumer's case themselves — up to the National Consumer Disputes Redressal Commission in New Delhi.
From the archive — the Swami Vivekananda National Youth Award for Consumer Protection 1998 (Second Prize), presented by the Government of India. Select to enlarge.
30+ yearsStanding beside India's consumers since 1995 — a registered society, entirely self-funded: no government grants, no corporate sponsors, no one to answer to but the consumer.
12 honours1996 – 2025 — including a Government of India national youth award for consumer protection and the Government of Madhya Pradesh's State Level Consumer Protection Awards of 1999–2000 and 2022, with divisional awards running to FY 2022–23.
11 statesMembers across Madhya Pradesh, Chhattisgarh, Delhi, Rajasthan, Uttar Pradesh, Haryana, Punjab, Andhra Pradesh, J&K, Bihar and Maharashtra.
Won at the National CommissionHomebuyer victories at the NCDRC (2019, 2020) and the Unitech refund judgment (2017) — with builders' challenges defeated at the Delhi High Court and the Supreme Court.
“We believe in a marketplace that works for people — where no consumer is cheated in silence, and every wrong, however small, can be answered.”
The belief behind AICES · Since 1995
The Society
About AICES
The All India Consumer Education Society (AICES) is a registered, non-political society founded on 6 March 1995 in Gwalior, Madhya Pradesh, and registered in Delhi in 1998 (Regn. No. S.34088/98). It is led by its President and Secretary General, Nitin Saxena.
AICES exists for the consumers who are easiest to ignore: senior citizens, widows, rural buyers, and families fighting builders many times their size. The society's method is practical. Most grievances are settled with a correctly drafted legal notice or a mediated settlement; for the rest, AICES helps citizens file on the e-Daakhil portal and represents them before District and State Commissions and the National Commission in New Delhi — without professional fees for the poor, for widows and for the elderly.
The society is self-funded. It has never taken a grant from any government or public-sector body, and it intends to keep it that way: an organisation that takes no one's money can question anyone.
Independent
Self-funded by its President and members — no government grants, no corporate sponsors, and no one to answer to but the consumer.
Free where it matters
Advice, legal notices and representation without professional fees for the poor, for widows and for the elderly.
Evidence first
Every case is built on documents — agreements, receipts and written promises — tested before the commissions and the courts.
Non-political
A registered society working under the Consumer Protection Act, in the commissions and courtrooms of India — not in party politics.
Vision & Mission
What AICES stands for
The society's founding promise, stated plainly — why AICES exists, the future it is working towards, and how it goes about the work, every day.
जागो ग्राहक जागो
Jago Grahak Jago — “Awaken, Consumer, Awaken”
The motto of AICES, and the call of India's consumer movement — carried by the society in print, in person and in the commissions since 1995.
Our Vision
An awakened consumer — in India, and across the world
AICES pursues social justice and economic equity within and across borders: an India in which the consumer is awake, informed and unafraid — and in which no buyer is too poor, too old or too far from home to enforce their rights.
A marketplace where the senior citizen, the widow and the smallest rural buyer stand level with the largest builder and corporation — and where every Indian consumer, at home or settled abroad, knows that exploitation can be answered, and answered successfully.
Our Mission
What the society does, every day
Educate
Carry Jago Grahak Jago into every marketplace — newspaper columns, awareness drives and help-desks that teach consumers to recognise exploitation before it happens.
Advise, free of charge
Guide citizens on their rights under the Consumer Protection Act and, for the elderly, the Maintenance and Welfare of Parents and Senior Citizens Act, 2007.
Settle without a courtroom
Draft the legal notices and mediated settlements that resolve most disputes where they arise.
Represent the vulnerable
Argue consumers' cases — without professional fees for the poor, for widows and for the elderly — before District and State Commissions and the National Commission in New Delhi.
Answer to no funder
Remain entirely self-funded: no government grants, no corporate sponsors — so the society's only obligation is to the consumer.
Organizational Profile & Award Application
The AICES profile, in full
The All India Consumer Education Society's organizational profile and award application, reproduced in full — the society's own account of its founding, independence, mission and nationwide reach, together with its verifiable monthly activity log for 2025.
ApplicantAll India Consumer Education Society (AICES)
PresidentNitin Saxena (Consumer Activist)
HeadquartersM-8, Green Park Extension, New Delhi - 110016
The All India Consumer Education Society (AICES) is pursuing social justice and economic equity within and across borders. For over three decades AICES has worked under the dynamic Consumer Protection Act, 1986 — among the strongest consumer-protection laws anywhere in the world — and has publicly advocated for its strengthening and for consumer-friendly, time-bound redressal.
All India Consumer Education Society is a non-profit social and public welfare organization, initially registered as Consumer Education Society, Gwalior under the Madhya Pradesh Societies Registration Act, 1973 on 6 March 1995, vide registration number 2375, and later registered as the All India Consumer Education Society (AICES) — to take its activity across the country — on 18 December 1998, vide registration number 34088/98. Mr Nitin Saxena, a well-known consumer activist of the country, is the President of the society. AICES is aimed at a single-minded vision: to take up social service throughout the country — and members of the society are spread across Madhya Pradesh, Chhattisgarh, Delhi, Rajasthan, Uttar Pradesh, Haryana, Punjab, Andhra Pradesh, J&K, Bihar and Maharashtra.
1. The Legacy of Independence (1995–2026)
Founded on March 6, 1995, AICES represents a rare milestone in the Indian NGO sector. Unlike organizations that rely on external grants, AICES is entirely self-funded by President Nitin Saxena and its dedicated members. This financial independence ensures that AICES remains a “True Watchdog,” completely free from corporate influence or political pressure, serving only the cause of the common man for over 30 years.
2. Mission & Core Specialization
AICES specializes in protecting the most vulnerable segments of society, specifically Senior Citizens and Widows. The organization operates with a deep understanding of specialized legal frameworks:
Senior Citizen Protection: Utilizing the Maintenance and Welfare of Parents and Senior Citizens Act, 2007 to ensure basic amenities and property rights for the elderly.
Geographical Ease of Justice: Leveraging the Consumer Protection Act, 2019 to allow widows and elderly persons with limited mobility to file cases from their place of residence, ensuring justice is accessible at their doorstep.
3. Verifiable Monthly Activity Log — 2025
January 2025
Rights of the Elderly
Conducted a seminar on the “Maintenance and Welfare of Parents Act 2007,” explaining legal recourse for senior citizens regarding property and basic care.
February 2025
Safe Digital Transactions
Launched a Digital Literacy workshop for seniors in Gwalior to prevent banking scams and digital frauds, ensuring safe online navigation for the elderly.
March 2025
World Consumer Rights Day
Organized a large-scale awareness drive explaining the Redressal Hierarchy (District, State, and National commissions) to the general public.
April 2025
Resident-Centric Filing Drive
Educated widows on their rights under the 2019 Act to file consumer complaints from their own neighborhood, reducing the burden of travel.
May 2025
Environmental Justice Initiative
Held a community meeting regarding local environmental issues in Gwalior, focusing on water quality as a fundamental consumer right.
June 2025
Public Interest Advocacy
Provided free consultation on filing Public Interest Litigations (PILs) for community-wide grievances regarding public utilities.
July 2025
Consumer Redressal Education
Distributed visual guides explaining the journey of a consumer case from the District Commission to the National level.
August 2025
Anti-Exploitation Workshop
Conducted an audit of local market practices to ensure that vulnerable groups are not being overcharged for essential goods.
September 2025
Insurance & Pension Help-Desk
Assisted senior citizens in resolving disputes related to pension delays and insurance claim rejections.
October 2025
Festive Safety Audit
Monitored the sale of essential festival goods to prevent the exploitation of common consumers through adulteration or fake discounts.
November 2025
Legal Empowerment Clinic
Provided one-on-one legal guidance to widows regarding their consumer rights in the real estate and housing sectors.
December 2025
Annual Justice Review
Compiled a report of cases resolved in 2025, specifically highlighting those where senior citizens were restored their rights and dignity.
4. Conclusion
AICES remains a unique, self-sustained pillar of social justice. By combining 30 years of legacy with modern digital literacy and environmental advocacy, the society continues to “awaken the common man” without any external financial interest.
Signed,
(Nitin Saxena)
President, AICES
The Work
What AICES does
The society's special concern is the consumer with the least power to fight back — the senior citizen, the widow, the rural buyer. Its help is free of charge.
01
Free advice, first
Most consumer problems have a known remedy. AICES advises citizens on their rights — under the Consumer Protection Act, and, for the elderly, the Maintenance and Welfare of Parents and Senior Citizens Act, 2007 — before any case is filed.
02
The legal notice that settles it
The society's experience is that a correctly drafted legal notice settles most disputes — a refund, a replacement, a claim paid — without a courtroom. AICES drafts these notices for consumers free of charge.
03
Filing, made reachable
Where a complaint is needed, AICES helps citizens file — including on the e-Daakhil portal. Under the Consumer Protection Act, 2019, widows and elderly persons with limited mobility can file from their place of residence, and the society guides them through exactly that.
04
Representation, up to the National Commission
When a builder or company still refuses to listen, AICES argues the consumer's case itself — before District Commissions, State Commissions and the National Commission in New Delhi — without professional fees for the poor, for widows and for the elderly. The record is below.
05
Consumer education, in print and in person
Through newspaper columns, awareness drives and help-desks — on safe digital transactions, insurance and pension disputes, festival-season adulteration and market overcharging — the society teaches consumers to spot the trap before it closes. Its motto is the lesson: Jago Grahak Jago.
Worldwide
For Indian consumers, wherever they live
Millions of Indians now live and work abroad — in the United States, the United Kingdom, Canada, Australia and the Gulf — while their flats, bank accounts, insurance policies and family disputes remain in India. Distance should not surrender their rights. AICES works with consumers abroad the way it works at home: documents first, a legal notice next, and the consumer commissions when a company will not listen.
Advice across time zones
Write or call from anywhere. Agreements, receipts and correspondence are reviewed by email, and guidance is given under the Consumer Protection Act, 2019 — the law that lets a consumer file a complaint from their place of residence.
Filed online, argued in India
Complaints are filed through the e-Daakhil portal and pursued before District and State Commissions and the National Commission in New Delhi. AICES appears in India, so the consumer abroad usually never has to travel.
Already proven across borders
Among the recoveries AICES has produced is ₹9.5–10 lakh for the UK-based Maan family in the Imperia Structures homebuyer matters — reported in the Central Chronicle and set out in the case record below.
1 · Reach out
Email your agreement, payment receipts and the seller's written promises — from the USA or anywhere else in the world.
2 · The notice
AICES drafts the legal notice that, in the society's experience, settles most disputes without a courtroom.
3 · File online
Where a complaint is needed, it is filed on the e-Daakhil portal and tracked through the commissions.
4 · Representation
AICES argues the case in India — up to the National Commission — and reports the outcome back to you.
Nitin Saxena
AICES is headquartered in New Delhi. India's consumer commissions accept online filing, and the society's work — the drafting, the appearance, the follow-through — is done in India, on behalf of consumers anywhere in the world.
Founder & President
Nitin Saxena — The Architect of Consumer Justice
President & Secretary General · Journalist · National Award winner, Government of India
Journalist and consumer-rights advocate; President & Secretary General of AICES. A career of more than 31 years dedicated to safeguarding the common consumer and systematically challenging corruption and exploitation — most notably by large real estate developers.
Founder-President, since 1995Founded AICES in Gwalior on 6 March 1995, and has led it as President & Secretary General ever since.
National Award winnerSwami Vivekananda National Youth Award for Consumer Protection 1998 (Second Prize) — Government of India.
26 years in journalismCertified by the Divisional Public Relations Office, Gwalior, Government of Madhya Pradesh, in 2020.
12 honours, 1996–2025From Youth of the Year to the Government of Madhya Pradesh's State Level Consumer Protection Awards of 1999–2000 and 2022, the Divisional Award for FY 2022–23, and the Gwalior Consumer Protection Award of 2025.
Argued to the National CommissionHomebuyer victories at the NCDRC in 2019 and 2020; builders' challenges defeated at the Delhi High Court and the Supreme Court.
On the national recordConsumer expert on Zee News; AICES named first among Madhya Pradesh's five prominent consumer organisations for National Consumer Day 2026.
“Consumer laws were made to protect the vulnerable. His life's work is to make sure they actually do.”
Nitin Saxena is a preeminent figure in Indian consumer rights advocacy and the influential President of the All India Consumer Education Society (AICES). As President of the society he founded in 1995, he has spent more than three decades turning consumer law from a statute book into a working remedy for ordinary families.
Saxena began his career with a clear mission: to ensure that consumer laws, designed to protect the vulnerable, are effectively enforced. His activism gained momentum through a relentless focus on cases that exposed systemic flaws and corporate malpractice — not only winning individual disputes, but showing where the system itself was failing the consumer.
Under his leadership, AICES was transformed into a potent voice for consumers — focused not just on legal recourse, but on broad-based public education, promoting the essential philosophy of Jago Grahak Jago (Awaken, Consumer, Awaken). He has consistently used that platform to advocate for judicial reform, emphasising the need for time-bound dispute resolution so that delay itself does not discourage consumers from seeking justice.
His public honours began early — Youth of the Year at Gwalior in 1996, followed by the first Divisional Consumer Protection Award from the Government of Madhya Pradesh — and the full record — through the State Level and Gwalior Divisional Awards of 15 March 2022, the Divisional Award for FY 2022–23 and the Bhopal state-function commendation of 15 March 2023, and the Gwalior Consumer Protection Award (Second Prize) of March 2025 — is set out in the Awards section below.
Nitin SaxenaPresident & Secretary General, All India Consumer Education Society (AICES). Select to enlarge.
The foundations of advocacy
From the start, Saxena built his work on enforcement, not slogans — taking up the cases of consumers who had been ignored, overcharged or misled, and pursuing them until the law produced a real remedy: a refund, compensation, or possession.
AICES, transformed
As President, he turned AICES into both a legal shield and a classroom — arguing cases before the commissions while teaching consumers, through newspapers and awareness work, how to recognise exploitation before it happens.
A systemic critique
He has repeatedly called for reform of the consumer justice system itself — above all time-bound resolution — arguing that when cases drag on for years, the delay becomes a second injustice for the ordinary family.
Crusade against big builders: the real estate battleground
Saxena's most recognised and impactful work lies in his decades-long battle against dishonest real estate developers. He has represented homebuyers before the consumer commissions, ensuring they receive either possession of their homes or compensation for what was taken from them, and thereby restoring faith in the legal process.
His defining courtroom story began with his own family. When Unitech Ltd. charged his family interest it had no right to charge, on flats in Gurgaon whose promised bank approvals never existed, Saxena fought the builder himself. On 17 January 2017, the Delhi State Consumer Commission allowed the complaint, directing Unitech to refund the deposits with 12% interest and pay compensation (Complaint No. 126/11).
He went on to represent other homebuyers as their authorised representative before the National Commission — most notably the buyers of Imperia Structures' unfinished Esfera project in Gurgaon, whose cases were decided in the buyers' favour in 2019 and 2020 and upheld when the builder's challenge failed in the Supreme Court. In the Imperia matters, his advocacy helped establish that builders must pay interest — often as high as 9% to 12% — on the amounts deposited, so that buyers are not penalised for the developer's own delay.
And as complainant in his personal capacity against M/s Garv Buildtech Pvt. Ltd. (now Omaxe Garv Buildtech Pvt. Ltd.), he defeated the builder's repeated attempts to overturn the consumer proceedings — at the NCDRC in M/s Garv Buildtech Pvt. Ltd. v. Nitin Saxena and again in the Delhi High Court, where the builder's successive challenges to the pending complaint were dismissed. The full case record, with forums and case numbers, is set out under Landmark Cases below.
Challenge the clause, not just the charge
His strategy targets the legality of builder-imposed clauses themselves — particularly those that penalise consumers for minor payment delays while the builder stalls completion for years.
The homebuyer is a protected consumer
He champions the principle that the homebuyer is a protected ‘consumer' under the law — preventing builders from using technicalities to escape liability for delay, cancellation or illegal demands.
Interest where the delay lies
Where a developer holds a family's money without delivering, he presses for interest on the deposit — commonly in the 9% to 12% range in the precedents his cases have produced — so the cost of delay falls on the party that caused it.
Persistent at the highest forums
A persistent presence at the highest consumer judicial forums, including the NCDRC — appearing as complainant and as authorised representative, and following builders' challenges through the High Court and Supreme Court when they appeal.
Expanding the scope of public welfare
In recent years, Saxena has broadened his commitment to public welfare, recognising that a common person's rights extend beyond commercial transactions to include a safe and healthy living environment. The consumer who deserves protection in a property deal is the same citizen who deserves clean, safe surroundings at home — and his advocacy has grown to meet that wider definition of welfare.
As a journalist he has written on consumer finance, banking traps and property titles for national and regional newspapers, including his Watch Tower column in the Central Chronicle, and he is credited as Legal Editor of A News of India. His byline philosophy is the society's motto in practice: Jago Grahak Jago — awaken, consumer, awaken.
Nitin Saxena's 31-year career is a detailed record of success built on an ethical foundation and an unwavering dedication to fighting injustice. He remains a critical figure in Indian consumer jurisprudence, continuously shaping the contours of consumer protection law — for consumers in India, and for Indian consumers living abroad who still hold homes, accounts and rights at home.
Three decades, in brief
1995
Society founded and registered. AICES is formed in Gwalior on 6 March 1995 and registered in Madhya Pradesh in December 1995.
1996
First honours. Youth of the Year at Gwalior (26 January 1996), and the Divisional Consumer Protection Award (First Prize) for FY 1996–97 from the Government of Madhya Pradesh.
1998
Delhi registration. The society is registered in Delhi (No. S.34088/98) on 18 December 1998. Nitin Saxena receives the MSPI Certificate of Merit, “Outstanding Personalities” 1998, and the Government of India's Swami Vivekananda National Youth Award for Consumer Protection (Second Prize) for 1998.
1999
Outstanding Young Person of Gwalior. Presented through the Gwalior Junior Chamber (JCI), with the Inspector General of Police, Gwalior Division, chairing the selection committee, 18 April 1999.
2000
State Level Consumer Protection Award. The Government of Madhya Pradesh (Food, Civil Supplies & Consumer Protection Department) presents Nitin Saxena its State Level Consumer Protection Award for 1999–2000 — Second Prize, ₹10,000 with citation.
2004
Government of Madhya Pradesh award. AICES receives the Divisional Consumer Protection Award, Gwalior Division, for FY 2003–04.
2017
The Unitech judgment. The Delhi State Consumer Commission allows Nitin Saxena & Ors. v. Unitech Ltd. (Complaint No. 126/11) — refund with 12% interest and ₹1,00,000 compensation.
2019–20
National Commission victories. Homebuyers of Imperia Structures' Esfera project, Gurgaon, win at the NCDRC (CC 3072/2017 and CC 693/2018); the builder's challenge fails in the Supreme Court.
2020
Journalism certified by the state. The Divisional Public Relations Office, Gwalior (Government of Madhya Pradesh) certifies on 18 September 2020 that Nitin Saxena has worked as a journalist for 26 years, recording his application for state-level press accreditation.
2022
Two Madhya Pradesh consumer protection awards. On 15 March 2022, Nitin Saxena receives the State Level Consumer Protection Award (Second Prize, ₹51,000) and the Gwalior Divisional Level Consumer Protection Award, both for FY 2021–22.
2023
Two more Madhya Pradesh honours, on one day. On World Consumer Rights Day, 15 March 2023, AICES receives the Divisional Level Consumer Protection Award for FY 2022–23 (Gwalior Division, joint prize of ₹2,500), and Nitin Saxena receives the state department's certificate of commendation at the state-level function at the Kushabhau Thakre International Convention Centre, Bhopal.
2025
Gwalior Consumer Protection Award — Second Prize. Announced on 18 March 2025: Nitin Saxena receives the Second Prize in the Gwalior Consumer Protection Awards of the Food, Civil Supplies & Consumer Affairs Department, Government of Madhya Pradesh, selected by a committee appointed by the Gwalior Commissioner.
2025–26
The Garv Buildtech (Omaxe) chain. The builder's challenges to a pending consumer complaint fail at the NCDRC (NC/DN/2/2025, 16 May 2025) and in the Delhi High Court (W.P.(C) 8193/2025, 14 May 2026).
2026
Still on the record. Press coverage records an official Bhopal visit — State Commission meetings and departmental praise for AICES — and a seeds-dispute victory at the Delhi State Commission.
2026
Named among Madhya Pradesh's five for National Consumer Day 2026. In October 2026, the Directorate of Food, Civil Supplies & Consumer Protection, Government of Madhya Pradesh, named AICES first among the state's five most prominent and active consumer organisations forwarded to the Government of India's Department of Consumer Affairs for National Consumer Day 2026 (24 December, Bharat Mandapam, New Delhi), with Nitin Saxena as President.
Honours
Awards & Honours
Twelve honours, in the order they were received. Each is listed with its presenting authority and date. Nine are shown beside the certificate or commendation letter itself, photographed from the society's own records — select a certificate to view it in full. The remaining three are Government of Madhya Pradesh consumer protection awards recorded from the society's announcements: the State Level (Second Prize) and Gwalior Divisional Awards for FY 2021–22, received on 15 March 2022, and the Gwalior Consumer Protection Award (Second Prize) announced in March 2025.
Commendation letter — Youth of the Year, 26 January 1996
1996 · Gwalior
Youth of the Year — 26 January 1996
Conferred by the Gwalior Vikas Samiti at its 12th Pratibha Samman Samaroh (Talent Honour Ceremony) on Republic Day, and signed by Dr. P. S. Bisen, Vice Chancellor of Jiwaji University, with the Samiti's president G. S. Gupta and general secretary Manmohan Ghayal. The citation praises a consumer-protection crusade carried on through newspapers despite hundreds of hardships and threats.
The honourable courts appreciated his work — and his appeals produced decisions that live in law books.
Divisional Consumer Protection Award — First Prize (Pratham Puraskar)
Awarded to Nitin Saxena personally, as an independent journalist of Gwalior, under the Government of Madhya Pradesh's State Consumer Protection Scheme (Food, Civil Supplies & Consumer Protection Department), with a cash award of ₹2,000 recorded on the certificate. Signed by Sarjiyus Minj, Divisional Commissioner, Gwalior, on 1 August 1997 — the first of the society's two divisional honours.
Certificate of Merit — MSPI “Outstanding Personalities” 1998, 30 October 1998
1998 · New Delhi
Certificate of Merit — MSPI “Outstanding Personalities” 1998
Awarded to Nitin Saxena by the Management Studies Promotion Institute (MSPI), New Delhi, on 30 October 1998, for outstanding achievement and contribution to society.
Certificate — Outstanding Young Person of Gwalior, 18 April 1999
1999 · Gwalior
Outstanding Young Person of Gwalior — 18 April 1999
Presented by the Gwalior Junior Chamber (JCI) at its 35th Charter Nite, recognising exemplary leadership and exceptional community service. The certificate is signed by N. K. Tripathi, Inspector General of Police, Gwalior Division, as Chairman of the Selection Committee.
Certificate — Swami Vivekananda National Youth Award for Consumer Protection, 1998 (Second Prize)
1998 · Government of India
Swami Vivekananda National Youth Award for Consumer Protection — Second Prize
A national honour of the Government of India, presented to Shri Nitin Saxena by the Ministry of Consumer Affairs, Food and Public Distribution (Department of Consumer Affairs), “in recognition of his outstanding contribution in the field of consumer protection for the year 1998.” The certificate is signed by S. Bandopadhyay, Secretary, Department of Consumer Affairs, and is dated 8 November 2000, New Delhi.
State Level Consumer Protection Award — Second Prize, 1999–2000
Presented to Shri Nitin Saxena of Gwalior by the Government of Madhya Pradesh (Food, Civil Supplies & Consumer Protection Department) under the State Level Consumer Protection Award Scheme, for outstanding work in the field of consumer protection in the year 1999–2000. The honour carries the Second Prize of ₹10,000, together with this citation.
The certificate is signed by R. S. Julaniya, Director, and Alka Sirohi, Secretary, Food, Civil Supplies & Consumer Protection Department, Government of Madhya Pradesh — the society's earliest State Level honour, more than two decades before the State Level Award of 2022.
Divisional Consumer Protection Award, FY 2003–04 — presented to AICES, 6 May 2004
2004 · Government of Madhya Pradesh
Divisional Consumer Protection Award — FY 2003–04
Presented to AICES by the Commissioner, Gwalior Division, under the Government of Madhya Pradesh's Divisional Consumer Protection Award scheme (Food, Civil Supplies & Consumer Protection Department), for outstanding work in the field of consumer protection. The certificate records an award of ₹1,000 and is dated 6 May 2004.
15 March 2022Old Vidhan Sabha, near TT Nagar, Bhopal — presented on World Consumer Rights DayFY 2021–22 · Second Prize · ₹51,000
15 March 2022 · Government of Madhya Pradesh
State Level Consumer Protection Award — Second Prize, FY 2021–2022
Received by Nitin Saxena, acting as President of the All India Consumer Education Society (AICES). Awarded by the Department of Food, Civil Supplies & Consumer Affairs, Government of Madhya Pradesh, Bhopal, and presented on World Consumer Rights Day at the Old Vidhan Sabha near TT Nagar, Bhopal.
Recognised as the Second Prize winner representing the Gwalior division, carrying a cash prize of ₹51,000 along with a citation and certificate of appreciation.
Selection Committee: Headed by an eminent jury including Hon’ble Justice Shri Shantanu S. Kemkar (President, State Consumer Disputes Redressal Commission, Bhopal), Shri Faiz Ahmed Kidwai (Principal Secretary), and Shri Deepak Saxena (Director of Food & Civil Supplies).
15 March 2022Gwalior Division, Madhya PradeshFY 2021–22 · Divisional Level
Received by Nitin Saxena, acting as President of the All India Consumer Education Society (AICES). Awarded by the Government of Madhya Pradesh (Gwalior Division), honouring outstanding work in consumer protection.
Selection Committee: Headed by the Gwalior Commissioner, Shri Ashish Saxena (IAS), alongside other senior officials of the Government of Madhya Pradesh.
Divisional Level Consumer Protection Award — FY 2022–23
Presented to the All India Consumer Education Society (AICES), Ganesh Complex, Chetakpuri, Gwalior, by the Government of Madhya Pradesh (Food, Civil Supplies & Consumer Protection Department) under the Divisional Consumer Protection Award Scheme, for outstanding work in the field of consumer protection in the year 2022–23. The certificate was presented on World Consumer Rights Day, 15 March 2023, and records a joint cash prize of ₹2,500 together with the citation.
The certificate is signed by Akshay Kumar Singh, Collector, District Gwalior, and Deepak Singh, Commissioner, Gwalior Division — the society's third divisional honour, after FY 1996–97 and FY 2003–04.
Certificate — State-Level Function commendation, Bhopal, 15 March 2023
15 March 2023 · Bhopal · Government of Madhya Pradesh
Certificate of Commendation — State-Level Function, World Consumer Rights Day 2023
Presented to Nitin Saxena, named on the certificate as “Consumer Activist, Gwalior”, by the Food, Civil Supplies & Consumer Protection Department, Government of Madhya Pradesh, for his active participation and distinguished contribution to the state-level function and exhibition held on World Consumer Rights Day, 15 March 2023, at the Kushabhau Thakre International Convention Centre, Bhopal.
The certificate is signed by Deepak Saxena, Director, Food, Civil Supplies & Consumer Protection Department, Government of Madhya Pradesh.
18 March 2025Gwalior Division, Madhya Pradesh — announced by the societySecond Prize · Divisional Level
March 2025 · Government of Madhya Pradesh
Gwalior Consumer Protection Award — Second Prize, 2025
Received by Nitin Saxena, President of the All India Consumer Education Society (AICES), in the Gwalior Consumer Protection Awards of the Food, Civil Supplies & Consumer Affairs Department, Government of Madhya Pradesh — a divisional-level honour, announced on 18 March 2025.
Selection Committee: A committee of distinguished members appointed by the Gwalior Commissioner (IAS), which recognised his extensive work championing consumer rights and upholding journalistic integrity.
The Record
Landmark Cases
Cases argued by Nitin Saxena for consumers and homebuyers, each with its forum and case number as they appear on the record.
Nitin Saxena & Ors. v. Unitech Ltd.
Delhi State Consumer Commission · Complaint No. 126/11 · Decided 17 January 2017
A builder that charged interest on flats in Gurgaon while its project lacked the bank approvals it had promised. Saxena argued the complaint himself, as the complainants' authorised representative.
Outcome: The Commission allowed the complaint, directing Unitech to refund the deposits with 12% per annum interest and pay ₹1,00,000 in compensation. The full judgment is on the public record.
Homebuyers v. Imperia Structures Ltd. — the Esfera cases
National Consumer Disputes Redressal Commission · CC No. 3072/2017 (order 29 July 2019) · CC No. 693/2018 (order 7 January 2020)
Families who booked flats in the Esfera project, Sector 37-C, Gurgaon, in 2011 and waited a decade for a project that was never built. Nitin Saxena argued both cases as the buyers' authorised representative. Among the recoveries his work produced: ₹9.5–10 lakh for the UK-based Maan family, reported in the Central Chronicle's Legal Matters column.
Outcome: Both cases were decided for the consumers at the National Commission. The builder's interim stay was vacated and its appeal dismissed by the Supreme Court; when the builder still did not pay, the National Commission summoned its Managing Director to appear in person (reported by Press Network of India, 8 January 2021).
Arising from Consumer Complaint CC/111/2023 · District Commission-II, Delhi · Builder's challenges dismissed at the NCDRC (2025) and the Delhi High Court (2026)
Nitin Saxena's consumer complaint over a residential plot booked in the builder's “Omaxe Metro City” project at Lucknow, Uttar Pradesh. When the District Commission rejected the builder's application to amend its defence, the builder challenged that order at every forum above it — and lost at each one. Nitin Saxena appeared in person for the consumer side.
District Commission-II, Delhi→Delhi State Commission — revision dismissed→NCDRC, NC/DN/2/2025 — dismissed, 16 May 2025→Delhi High Court, W.P.(C) 8193/2025 — dismissed, 14 May 2026
Outcome: The National Commission dismissed the builder's revision on 16 May 2025, holding that a second revision before the NCDRC is not maintainable once the State Commission has already exercised its revisional jurisdiction. The builder then took the matter to the Delhi High Court, where its writ petition, W.P.(C) 8193/2025, was likewise dismissed on 14 May 2026 (Hon'ble Mr. Justice Purushaindra Kumar Kaurav), with Nitin Saxena appearing in person.
How a consumer case travels
A consumer complaint begins at the District Commission. A party dissatisfied with an order may seek revision or appeal before the State Commission, and then the National Commission in New Delhi; the High Courts and the Supreme Court stand above the commissions on questions of law. AICES guides complainants through each of these steps — most disputes, however, end earlier, with a well-drafted legal notice.
District Commission
Where the complaint is filed — today, usually through the e-Daakhil portal.
State Commission
Appeals and revisions from District Commission orders.
National Commission
The NCDRC in New Delhi — AICES has argued and won here for homebuyers.
High Court & Supreme Court
Writs and appeals on points of law — where builders' challenges to AICES-won orders have failed.
In Print
Articles & Columns
Six bylined pieces by Nitin Saxena verified from the society's records and the papers' own pages. The collection grows as his print clippings are digitised.
Central Chronicle, Bhopal
Four verified pieces, including his Watch Tower column on consumer finance and property, and his Legal Matters column.
“Goodbye to recession”2009
“Is real estate the best investment?” — Watch Tower27 October 2010
“Consumer can take free advice from All India Consumer Education Society” — Opinion pageThe published clipping is shown in the Gallery below.23 September 2015
“Legal Matters”His column reporting, among the outcomes, the ₹9.5–10 lakh recovery for the UK-based Maan family in the Imperia Structures homebuyer matters.Central Chronicle
A News of India (web)
Nitin Saxena is credited as the publication's Legal Editor.
“Consumer Commission should be Consumer-friendly”26 November 2021
“Exclusive Special on Consumer Rights Day”24 December 2022
Coverage & appearances on the record
Government recognition, October 2026 — AICES named first among Madhya Pradesh's five most prominent and active consumer organisations forwarded by the Directorate of Food, Civil Supplies & Consumer Protection, Government of Madhya Pradesh, to the Government of India (Department of Consumer Affairs) for National Consumer Day 2026.
Zee News (television) — “Special talk with consumer expert ‘Nitin Saxena’ over budget”, a special segment featuring Nitin Saxena as consumer expert. Watch the segment below.
Press Network of India, 8 January 2021 — wire dispatch reporting that the National Commission had summoned Imperia Structures' Managing Director to appear in person in the homebuyer matters argued by AICES.
Delhi State Commission record, 4 September 2014 — Nitin Saxena, President, AICES, appears as authorised representative for the complainant in Ravinder Aggarwal v. Parker Builders (CC 39/12).
Central Chronicle, 2026 — report of Nitin Saxena's official visit to Bhopal: meetings at the State Consumer Commission and departmental praise for AICES's work.
Central Chronicle, 2026 — report of a seeds-dispute victory at the Delhi State Commission, won for the consumer with AICES's representation.
Documents
Gallery — Certificates & Records
Photographs of the society's founding documents and honours, from the AICES archive. Select any document to view it in full.
Society Registration Certificate — Madhya Pradesh, Gwalior, 1995Issued under the MP Societies Registration Act, 1973, December 1995.Youth of the Year — Commendation Letter, 1996Gwalior Vikas Samiti, signed by Dr. P. S. Bisen, Vice Chancellor, Jiwaji University, Gwalior, and presented at the 12th Pratibha Samman Samaroh, 26 January 1996.Divisional Consumer Protection Award — FY 1996–97 (First Prize)Government of Madhya Pradesh (Food, Civil Supplies & Consumer Protection Department), presented to Nitin Saxena by the Commissioner, Gwalior Division; signed Sarjiyus Minj, 1 August 1997.Society Registration Certificate — Delhi, 1998Regn. No. S.34088/98, 18 December 1998 — shown with the Society's letterhead and a 2015 Central Chronicle clipping.Certificate of Merit — MSPI, 1998MSPI “Outstanding Personalities” 1998, awarded to Nitin Saxena, New Delhi, 30 October 1998.Outstanding Young Person of Gwalior — 1999Gwalior Junior Chamber (JCI), presented at the 35th Charter Nite, 18 April 1999; selection committee chaired by N. K. Tripathi, Inspector General of Police, Gwalior Division.Swami Vivekananda National Youth Award for Consumer Protection — 1998 (Second Prize)Government of India, Ministry of Consumer Affairs (Department of Consumer Affairs), presented to Shri Nitin Saxena; signed S. Bandopadhyay, Secretary, Department of Consumer Affairs, New Delhi, 8 November 2000.State Level Consumer Protection Award — 1999–2000 (Second Prize)Government of Madhya Pradesh (Food, Civil Supplies & Consumer Protection Department), presented to Shri Nitin Saxena, Gwalior — Second Prize of ₹10,000 with citation; signed R. S. Julaniya, Director, and Alka Sirohi, Secretary.Divisional Consumer Protection Award — FY 2003–04Government of Madhya Pradesh (Food, Civil Supplies & Consumer Protection Department), presented to the All India Consumer Education Society, Gwalior, by the Commissioner, Gwalior Division, 6 May 2004.Board Resolution of AICES, 17 January 2017Signed resolution regularising the society's bank account and authorising its President to operate it.Certificate — 26 Years in Journalism, 2020Divisional Public Relations Office, Gwalior (Government of Madhya Pradesh), 18 September 2020: certifies that Shri Nitin Saxena has worked as a journalist for 26 years, and records his application for state-level press accreditation.Divisional Level Consumer Protection Award — FY 2022–23Government of Madhya Pradesh (Food, Civil Supplies & Consumer Protection Department), presented to the All India Consumer Education Society, Gwalior, on World Consumer Rights Day, 15 March 2023 — joint cash prize of ₹2,500 with citation; signed Akshay Kumar Singh, Collector, District Gwalior, and Deepak Singh, Commissioner, Gwalior Division.Certificate of Commendation — State-Level Function, Bhopal, 2023Food, Civil Supplies & Consumer Protection Department, Government of Madhya Pradesh: presented to Nitin Saxena, “Consumer Activist, Gwalior”, for his distinguished contribution at the state-level function and exhibition at the Kushabhau Thakre International Convention Centre, Bhopal, on World Consumer Rights Day, 15 March 2023; signed Deepak Saxena, Director.Central Chronicle, Bhopal — Opinion page, 23 September 2015The published clipping of “Consumer can take free advice from All India Consumer Education Society”.
On Television
Watch — Nitin Saxena on Zee News
Nitin Saxena speaks as a consumer expert in this special Zee News segment on the budget — what it means for the ordinary consumer, in his own words, on national television.
“Special talk with consumer expert ‘Nitin Saxena’ over budget” — Zee News. Watch the special segment here, or on YouTube.
You do not have to fight alone. AICES advises consumers free of charge, drafts the legal notice that settles most disputes, and argues cases up to the National Commission in New Delhi — for consumers in India, and for the Indian diaspora worldwide.
